Video
Delivery Information
At Maresa, we believe that receiving your handcrafted purchase should be just as thoughtful as selecting it.
We carefully prepare, quality-check, and beautifully present every order before it leaves our studio. We work with trusted delivery partners to ensure your order arrives safely and in excellent condition, so you can enjoy your Maresa piece from the moment it reaches your door.
Order Processing
Orders are processed during our business hours:
Monday – Friday
9:00 am – 5:00 pm (UK time)
We process orders placed on weekends or public holidays on the next business day.
We aim to dispatch all in-stock orders within 1–2 business days.
During particularly busy periods, including new collection launches and seasonal holidays, dispatch times may be slightly longer. If so, we'll keep you informed every step of the way.
UK Delivery
We currently deliver throughout the United Kingdom.
Standard Delivery — £4.99
Estimated delivery time: 3–5 business days.
FREE on orders over £70.
Express Delivery — £6.99
Estimated delivery time: 1–2 business days.
Express Delivery is charged at £6.99 regardless of order value.
Available delivery options and applicable charges will be shown at checkout before you complete payment.
International Delivery
International Delivery is not currently available.
We are working towards expanding Maresa delivery to selected international destinations in the future.
Order Tracking
Once your order has been dispatched, you'll receive a confirmation email with your tracking information so that you can follow your parcel throughout its journey.
If you haven't received your tracking email, please get in touch with us at:
hello@maresaandco.com
Delivery Delays
While we always aim to meet our estimated delivery times, occasional delays may occur due to circumstances beyond our control, including:
- Courier delays
- Severe weather conditions
- Industrial action
- Public holidays
If your order is delayed beyond the estimated delivery timeframe, please contact our Customer Care team, and we'll be happy to assist you.
Incorrect Delivery Details
Please ensure your delivery address is complete and accurate before placing your order.
Unfortunately, Maresa cannot accept responsibility for delays or unsuccessful deliveries resulting from incorrect or incomplete address information provided at checkout.
If you notice an error after placing your order, please contact us as soon as possible. If your order hasn't been dispatched yet, we'll do our best to update your delivery details.
Damaged or Missing Deliveries
We carefully inspect every Maresa order before it leaves our studio.
If your parcel arrives damaged or you believe an item is missing, please contact us within 48 hours of Delivery.
To help us investigate, please include:
- Your order number
- A description of the issue
- Photographs of the product
- Photographs of the packaging
We'll review your inquiry promptly and work with you to find the most appropriate solution.
Packaging
Every Maresa order comes in our signature packaging, carefully designed to protect your handcrafted purchase during transit and for storage afterwards.
Each order includes:
- A protective dust bag (cotton or satin, depending on the collection)
- A branded swing tag
- A woven Maresa label
Selected collections, including our Occasion Bags, also feature our signature engraved metal tag.
Questions About Your Delivery?
If you have any questions about your order or Delivery, our Customer Care team will be delighted to help.
hello@maresaandco.com
We aim to respond to all inquiries within one business day whenever possible, and no later than two business days.
A Thoughtful Journey
Every Maresa piece is individually handcrafted with care in Colombia before making its journey to you.
We believe the experience should be as thoughtful as the craftsmanship itself—from the moment you place your order to the day your Maresa piece arrives at your door.