Last updated: 21/07/26

Privacy Policy

At Maresa, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how Mindshift Digital Ltd, trading as Maresa, collects, uses, stores and protects your personal information when you visit our website, purchase our products or otherwise interact with us.

Please read this Privacy Policy carefully. By using our website, you acknowledge the practices described in this policy.

1. Who We Are

Maresa is a trading name of Mindshift Digital Ltd, a company registered in England and Wales.

Mindshift Digital Ltd

Company No. 14816775

167–169 Great Portland Street

5th Floor

London

England

W1W 5PF

Email: hello@maresaandco.com

Oor UK data protection legislation, Mindshift Digital Ltd is the Data Controller responsible for your personal information.

2. The Information We Collect

Depending on how you interact with us, we may collect the following categories of personal information.

Personal Information

Name
Billing address
Delivery address
Email address
Telephone number
Account details
Order history
Customer service communications
Marketing preferences

Payment Information

Payments are processed securely through trusted third-party payment providers. We do not store your full payment card details.

Technical Information

When you browse our website, we may automatically collect information including:

IP address
Browser type
Device information
Operating system
Pages visited
Time spent on our website
Referring websites
Cookie information

3. How We Collect Your Information

We collect personal information when you:

Visit our website.
Create a customer account.
Place an order.
Subscribe to our newsletter.
Contact our Customer Care team.
Leave a product review.
Participate in surveys, competitions or promotions.
Interact with our advertisements on search engines or social media.
Accept cookies through our Cookie Banner.

4. How We Use Your Information

We use your personal information to:

Process and deliver your orders.
Process payments securely.
Manage returns and refunds.
Provide customer support.
Send order confirmations and delivery updates.
Manage your customer account.
Improve our products, services and website.
Personalise your shopping experience.
Analyse website performance.
Prevent fraud and maintain website security.
Comply with legal and accounting obligations.
Send marketing communications where you have provided your consent or where otherwise permitted by law.

5. Our Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process your personal information using one or more of the following legal bases.

Contract

We process your personal information where necessary to fulfill our contract with you, including:

Processing your orders
Taking payment
Delivering your purchases
Providing customer support

Legal Obligation

We process certain personal information where necessary to comply with legal and regulatory obligations, including tax, accounting and consumer protection requirements.

Legitimate Interests

We may process personal information where necessary for our legitimate business interests, including:

Improving our website and services
Analysing website performance
Understanding customer behaviour
Preventing fraud
Maintaining website security
Operating our business efficiently

We always ensure these interests are balanced against your rights and freedoms.

Consent

Where required by law, we rely on your consent for:

Email marketing
Analytics cookies
Advertising cookies
Marketing technologies and pixels

You may withdraw your consent at any time.

6. Marketing Communications

If you subscribe to our newsletter, we may send you information about:

New collections
Product launches
Exclusive offers
Artisan stories
Brand news

You can unsubscribe at any time by clicking the Unsubscribe link included in every marketing email or by contacting us at: hello@maresaandco.com

We currently use platforms including Klaviyo and Shopify Email to manage our email communications.

7. Cookies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us to:

Keep our website functioning correctly.
Remember your preferences.
Analyse website traffic.
Improve website performance.
Understand customer behaviour.
Deliver personalised advertising.

Where required by law, we will ask for your consent before placing non-essential cookies on your device.

For more information, please read our Cookie Policy.

8. Third-Party Services

To operate our business, we work with carefully selected third-party service providers.

Our service providers may include:

Shopify
Shopify Payments
PayPal
Google Analytics 4
Google Search Console
Meta Pixel
TikTok Pixel
Pinterest Tag
Klaviyo
Shopify Email
Trustpilot
Judge.me
Google Reviews
Google reCAPTCHA
Google Maps
Live Chat providers
Delivery and courier companies
Professional advisers, including accountants and legal advisers

These providers only receive the personal information necessary to perform services on our behalf and are required to process your information securely and in accordance with applicable data protection laws.

9. International Transfers

Some of our service providers may process personal information outside the United Kingdom.

Where this occurs, we ensure that appropriate safeguards are in place in accordance with UK data protection legislation, including the use of recognised contractual safeguards where required.

10. How Long We Keep Your Information

We only retain personal information for as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations.

Typically:

Order and accounting records are retained for up to six years.
Customer service correspondence is retained for as long as reasonably necessary.
Marketing information is retained until you unsubscribe or request its deletion.

11. Keeping Your Information Secure

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, loss, misuse or alteration.

While we take reasonable steps to protect your personal information, no method of transmitting or storing data electronically can be guaranteed to be completely secure.

12. Your Rights

Under UK data protection law, you have the right to:

Request access to your personal information.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information in certain circumstances.
Request that we restrict how we process your information.
Object to certain types of processing.
Request a copy of your personal information in a portable format where applicable.
Withdraw your consent where processing is based on consent.

To exercise any of these rights, please get in touch with us at: hello@maresaandco.com

If you are not satisfied with our response, you also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

13. Your Choices

We believe you should remain in control of your personal information.

You can:

Unsubscribe from marketing emails at any time.
Update your cookie preferences through our Cookie Settings.
Request access to or deletion of your personal information where applicable.
Contact us if you have any questions about how your information is used.

We are committed to processing your personal information fairly, transparently and in accordance with applicable data protection legislation.

14. Children's Privacy

Our website is intended for individuals aged 16 years and over.

We do not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to delete it.

15. Third-Party Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices, content or policies of third-party websites.

We encourage you to read the privacy policies of any external websites you visit before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements or the services we use.

The latest version will always be available on this page together with the date it was last updated.

17. Contact Us

If you have any questions about this Privacy Policy or how we process your personal information, please get in touch with us.

Maresa

A trading name of Mindshift Digital Ltd

Company Number

14816775

Registered Office

167–169 Great Portland Street

5th Floor

London

England

W1W 5PF

Email: hello@maresaancco.com