Last updated: 21 July 2026

1. Introduction

Welcome to Maresa.

These Terms & Conditions govern your access to and use of www.maresaandco.com ("our website") and the purchase of products from us.

By accessing our website or placing an order, you agree to be bound by these Terms & Conditions. If you do not agree with these Terms, please do not use our website.

These Terms do not affect your statutory rights under UK consumer law.

2. About Us

Maresa is a trading name of Mindshift Digital Ltd, a company registered in England and Wales.

Company Number

14816775

Registered Office

167–169 Great Portland Street

5th Floor

London

England

W1W 5PF

Email: hello@maresaandco.com

3. Eligibility

By placing an order through our website, you confirm that:

You are at least 18 years of age.
The information you provide is accurate and complete.
You are legally capable of entering into a binding contract.

4. Products

Skilled Colombian artisans individually handcraft every Maresa piece.

As a result:

Slight variations in colour, pattern, texture and finishing are a natural characteristic of handcrafted products.
No two handcrafted pieces will ever be completely identical.
These variations reflect the authenticity of artisan craftsmanship and are not considered defects.

Product photographs are intended to represent each product as accurately as possible. However, because every item is individually handcrafted and colours may vary between screens and devices, slight differences between the photographs displayed on our website and the product you receive should be expected and do not constitute a fault.

5. Product Availability

Many Maresa collections are produced in limited quantities or small batches.

Product availability is therefore subject to stock levels.

We reserve the right to modify, replace or discontinue products and collections without prior notice.

If an item becomes unavailable after you have placed an order, we will contact you as soon as reasonably possible and provide a full refund if payment has already been received.

6. Pricing

All prices are displayed in Pounds Sterling (£).

Prices include VAT where applicable.

Delivery charges are calculated separately during checkout.

Although we take reasonable care to ensure pricing is accurate, we reserve the right to correct obvious pricing errors before accepting an order.

We may change prices at any time. However, any price changes will not affect orders that have already been accepted.

7. Orders

Submitting an order through our website constitutes an offer to purchase our products.

A contract is formed only when we send you an Order Confirmation email confirming acceptance of your order.

If we are unable to accept your order for any reason, we will notify you promptly and issue a full refund where payment has already been taken.

8. Payment

We accept secure payments through trusted payment providers, including:

Shopify Payments
PayPal

All payment transactions are encrypted and processed securely by our authorised payment providers.

Payment must be received in full before your order is dispatched.

9. Delivery

Estimated delivery times are provided for guidance only.

While we make every reasonable effort to dispatch and deliver orders within the estimated timeframes, delivery dates are estimates and cannot be guaranteed.

Occasionally, delays may occur due to circumstances beyond our control.

Please refer to our Delivery Information page for further details.

10. Returns & Refunds

Returns are accepted in accordance with our Returns & Refund Policy.

Returned items must:

Be unused.
Be returned in their original condition.
Include the original packaging where reasonably possible.
Be returned within the applicable return period.

Personalised or custom-made products may not be eligible for return unless they are faulty or otherwise required by Law.

Nothing in these Terms & Conditions affects your statutory rights under UK consumer protection legislation.

11. Care of Handcrafted Products

Every Maresa product is individually handcrafted and should be handled with appropriate care.

Please follow the care instructions provided with your purchase to help preserve the appearance and longevity of your item.

Damage resulting from misuse, accidental damage, improper storage or failure to follow the recommended care instructions is not considered a manufacturing fault.

12. Intellectual Property

All content available on our website is owned by or licensed to Mindshift Digital Ltd and is protected by copyright, trademark and other intellectual property laws.

This includes, but is not limited to:

Photographs
Product descriptions
Logos
Trademarks
Trade names
Graphics
Website design
Text
Marketing materials
Social media content

No content may be copied, reproduced, distributed, modified or used without our prior written permission.

13. Limitation of Liability

Nothing in these Terms & Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any liability that cannot legally be excluded under applicable Law.

Subject to the above, our liability for any claim arising from the purchase of our products shall be limited to the purchase price of the product concerned.

To the fullest extent permitted by Law, we shall not be liable for any indirect, incidental or consequential losses arising from the use of our website or products.

14. Website Accuracy

We make every reasonable effort to ensure the information published on our website is accurate and up to date.

However, we do not guarantee that product descriptions, pricing, availability or other website content will always be free from errors.

We reserve the right to amend, update or withdraw website content, including product information and pricing, at any time without prior notice.

15. Third-Party Websites

Our website may contain links to third-party websites for your convenience.

We are not responsible for the content, availability, security or privacy practices of those websites.

We encourage you to review the terms and privacy policies of any third-party websites you visit.

16. Privacy

Your privacy is important to us.

Our collection and use of personal information are explained in our:

Privacy Policy
Cookie Policy

These documents form part of your use of our website and should be read together with these Terms & Conditions.

17. Force Majeure

We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control.

These circumstances may include, but are not limited to:

Natural disasters
Floods or severe weather
Fire
Pandemics
Epidemics
Strikes or industrial action
Transport disruption
Supplier delays
Government restrictions
War
Civil unrest
Cyber attacks
Internet outages
Failures of telecommunications networks

18. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in legislation, our business practices or the services we provide.

The latest version will always be published on this page together with the date it was last updated.

19. Severability

If any provision of these Terms & Conditions is found to be unlawful, invalid or unenforceable, the remaining provisions shall remain in full force and effect.

20. Governing Law

The laws of England and Wales govern these Terms & Conditions.

Any dispute arising from or relating to these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

21. Contact Us

If you have any questions about these Terms & Conditions, please get in touch with us.

Maresa

A trading name of Mindshift Digital Ltd